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How do I set up Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA)

Two-Factor Authentication adds an extra layer of security to your account by requiring a verification code in addition to your password when logging in.

Setting Up 2FA

Step 1: Access Settings

  1. Login to the support site
  2. Visit your user page
  3. Navigate to the Two-Factor Authentication section
  4. Click "Enable Two-Factor Authentication"
  5. Check your email for a confirmation link
  6. Click the confirmation link to proceed with setup

Step 2: Set Up Your Device

  1. After confirming via email, you'll be taken to the setup page
  2. Download an authenticator app (like Google Authenticator)
  3. Scan the QR code or enter the provided key manually
  4. Enter the verification code shown in your authenticator app
  5. Save your backup codes in a secure location before proceeding to the next step

When You'll Need 2FA

  • Every time you log in to the support site
  • When logging into a new device or after resetting your password
  • Once every 30 days when logging into the game from a trusted device

Backup Codes

When you enable 2FA, you'll receive backup codes that can be used if you lose access to your authenticator app. These are one-time use codes - once you use a backup code to log in, it becomes invalid and cannot be used again.

Important Information About Backup Codes:

  • Each backup code can only be used once
  • Save these codes in a secure location
  • Never share your backup codes with anyone
  • Keep at least one backup code available at all times

Disabling 2FA

To disable 2FA:

  1. Login to the support site
  2. Visit your user page
  3. Navigate to the Two-Factor Authentication section
  4. Click "Disable Two-Factor Authentication"
  5. Confirm with your current 2FA code
  6. Check your email for a confirmation link
  7. Click the link in the email to finalize disabling 2FA

Note: We strongly recommend keeping 2FA enabled for maximum account security. The email confirmation step helps ensure that only you can disable this important security feature.

Need Help?

If you need assistance with 2FA, such as:

  • Lost access to your authenticator app
  • Used all backup codes
  • Technical difficulties during setup

Please contact our support team for help. We're here to ensure your account remains secure!

Still Need Help?